Cancellation & Refund Policy

Thanks for booking with Go Direct Tours.

If you are not entirely satisfied with your service, we're here to help.



If you would like to cancel a booking with us then we are happy to offer you a refund or hold your deposit payment for up to 1 calendar year to be used on another equivalent service.

You have up to 20 days to cancel any bookings with us without penalty. Booked venues have different terms and conditions. You must contact them directly or visit their website for more details. 

There is a $30 non refundable admin and processing fee per cancellation.

Covid 19 cancellation conditions.

If your tour has been cancelled due to Covid then you will get a refund. This is minus $10 admin and processing fee.

Covid cancellations includes your venues cancelling your bookings, bus bookings being cancelled.


If we can rebook you to other venues then this refund is not applicable. This refund is not applicable for change of mind.